Conversational interfaces are versatile and broad in scope. So whenever we begin a project, we always figure out the plan. Your business is not identical to any other business and your bot (or voice app) should reflect that.

This way, we propose a solution that is exactly what you need and produces measurable results.

Our discovery process is largely based on discerning your business’ values and goals. Along this process, we pinpoint potential areas where the bot can deliver actual utility and improve your metrics (whether they are higher sales, reduced customer support overhead or otherwise).

Building a bot is a lot like conducting an orchestra. A lot of moving parts and different instruments have to come together as an ensemble. Those parts don’t always coordinate and oftentimes include legacy systems.

That’s where we come in: think of Enchatted’s dev team as an experienced maestro. For each and every bot, we develop a specialised piece of software that functions as a bridge. Some call it middleware, we call it conductor.

What it really does is that it facilitates every interaction between your bot’s users and your system, whilst making sure that everything works as expected and chats are responsive and smart.

What it seemingly does, is magic!