The year 2019 finds our two co-founders, Stergios (CEO) and Apostolos (CTO) finishing their PhD dissertations on Conversational Agents (bots) in the Aristotle University of Thessaloniki, Greece. Their specialised research led to a profound realisation: there has been a tremendous growth in chatbot building yet with a disproportionate investment in Quality Assurance. Chatbot adoption has been seriously hindered by ‘non-working’ bots. At that point, an idea and a mission was born: to focus exclusively into improving the quality of chatbots and create a platform that would enable the development of bots that actually work as expected!
Along with an existing team of professionals, which were also friends, we started Enchatted. We wanted to make it possible for any developer, chatbot expert, trainer or marketing specialist to benefit from our knowledge and experience.
We want everyone, technical or non-technical users, to have a chance to invest in the quality of their chatbots through an easy to understand interface. Additionally, we wanted gather testing of all chatbot platforms in one place. And thus the Enchatted Testing Platform was born!
Enchatted was born in Thessaloniki, Greece where our engineering team is based. All the while, being one of the biggest startup hubs in Europe, Amsterdam has made us feel welcome and it is where our base of sales operations and company entity lies.