Awesome conversational experiences, guaranteed.

We offer a unique testing approach for your conversational interface, whether it is a chatbot or a voice-based virtual agent. We highlight all the major points that can make or break your product.

Text| & Voice based bots

Although chatbots and voice assistants are very popular nowadays, the majority of conversation interfaces still offer a poor experience and there is often no real way to measure the quality of your virtual agents. Being unable to understand where your system is failing can lead to suboptimal conversational experiences that ultimately frustrate your users.

TESTING

Our methodology is based on the latest research and our comprehensive analysis highlights all the major points that can make or break your product. Utilizing a series of conversational UI best practices, an expert panel, and crowd-based metrics, we excel at offering actionable feedback and optimizing conversational interactions.

IMPLEMENTATION & ENHANCEMENTS

Crafting a compelling, delightful bot experience is the key differentiator between the bots that see adoption and those that don’t. Based on your needs, we can create a new solution or help you improve your existing conversational entity.

When we can help

BEFORE DEVELOPMENT

Explore the needs to meet for a text-based or voice-based bot. Provide technical advice and solutions based on your requirements. You can even let us develop a new bot that fulfils your goals.

DURING DEVELOPMENT

Evaluate whether your bot development is on-track. Fix issues in the conversational user interface and find out new ways of improving it.

IN PRODUCTION

Measure your bot performance in real-world settings and validate the actual user experience. Explore aspects omitted during development and receive useful action plans on how to eliminate the highlighted issues.

DURING DEVELOPMENT

Evaluate whether your bot development is on-track. Fix issues in the conversational user interface and find out new ways of improving it.

How we can help

EXPERT EVALUATION

Utilise the knowledge of user experience professionals in evaluating a bot. Compared to user studies, expert evaluation is often easier and can be used to evaluate “difficult” material such as product specifications or early prototypes with many technical problems. Most problems can be avoided by conducting an expert evaluation prior to a more expensive user study.

CROWD-BASED EVALUATION

Often follows expert evaluation in order to capture critical human insights, which can be really helpful for optimising a bot by improving end-user experience and raising conversion and retention rates.

Featured tests

USABILITY

Resolve usability issues and shape easy and intuitive bot-based tasks.

USER EXPERIENCE

Make a bot-based task meaningful and valuable. Create an emotional connection with your users.

SECURITY & PRIVACY

Uncover vulnerabilities of the bot and eliminate ethical or transparency issues between users and bots.

COMPATIBILITY

Investigate the interoperability of the bot in several channels and check any potential integration issues.

PERFORMANCE

Determine how a system performs in terms of responsiveness and stability under a certain load.

REGRESSION

Ensure that changes (enhancements or defect fixes) to the bot have not adversely affected it.

ACCESSIBILITY

Make sure your bot is accessible by users with hearing or vision impairments and performs reliably against speech impediments.

ANALYTICS

Explore whether the actual user experience meets your users’ expectations.

Become a tester

Do not lose the chance to participate in our tests, help others capture critical insights and improve their conversational experiences in exchange for compensation.